Policies and Procedures

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Health and Care Professions Council

Health Care Regulator

All our clinicians are fully registered with the HCPC as Chartered Clinical Psychologists. They are also licensed to work as Independent Practitioners. This is the regulator for all healthcare professionals.


Individual registration numbers can be found on the Meet The Team page. 

DBS

Disclosure Barring Service

All our staff have been cleared to work with vulnerable people and hold DBS certificates (previously called Criminal Records Bureau checks)

Confidentiality

Therapeutic Trust

We are very careful with your medical information. Therapy is confidential, which means that although patients are free to share anything discussed, we will not.


We aim to keep parents fully informed for younger children and to be mindful of medical consent for older teens who may want more confidentiality. We seek explicit consent before sharing information with teachers, doctors etc. The only exception to this rule is where we believe that a patient is at risk of harm.

 
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Fees

Fees for all professional work are £120 per hour 

This includes face-to-face therapy, video appointments, liaison with professionals, parental advice and report writing.

Data Protection

When we collect personal information from you we process and store it in accordance with the Information Commission Office guidelines. We will never sell your information or pass it to anyone else without your explicit consent. 

ICO registration number  ZA557527.

Safeguarding

We follow the guidelines of the Oxfordshire Safeguarding Children Board.

 
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Professional Indemnity

Our psychologists each hold their own valid professional indemnity insurance policy.

Healthcare Insurance

Our psychologists are qualified to provide therapy for:

AVIVA

AXA

BUPA

CIGNA

HEALIX

Please note that some providers or policies are limited in cover and may cover only some of the costs. Please contact us to see if we are able to assist.

Complaints

Our psychologists are always happy to discuss any aspect of therapy provided. Please contact your therapist with any concerns or complaints you have. You are also welcome to discuss with another member of our team. We will do everything we can to resolve the situation.


If you feel that your concern has not been resolved then you may contact the British Psychological Society (BPS) or HCPC for support.